1. Ordering from Shop: The product will be shipped immediately when the payment has been hit to our company bank account.
  2. Custom order: If our stock has available hair that match your order we will ship them immediately after your payment has been hit to our company bank account otherwise you may need to wait at least 3 days for retail custom order and 1 week for wholesale custom order.
  3. Video chart to see or review product is available with booking an appointment first.
  4. Customer can return any products to us within 1 month by keeping the product in good condition otherwise exchange will be deducted base on the actual lose.
  5. All shipping fee including shipping of return or exchange and payment transfer fees are responsibilities of customer.

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